Month: January 2021

With this Cookies Policy, we would like to provide you with all necessary information about cookies and similar technologies that we use in Opti.Space (hereinafter referred as “Our”, “Us”, “We” or “Opti.Space”) when You visit our Websites located https://opti.space, https://opti-space.de, https://www.opti-space.com). This information contains general information about cookies, user’s (hereinafter referred as “User”, “You”, “Your”) choices, specific information about the cookies we use or cookies that are with our consent used by third parties.

This Cookies Policy forms part of Our Opti.Space’s General Terms of Use and Privacy Policy.

WHAT ARE COOKIES?

Cookie is a small text file that is placed on Your computer by webpage or app that You visit. It helps the Website to identify You when You return to a Website and to provide Us with the information about your activities when You are visiting Our webpage. Cookies are collecting information about Your usage of the webpage and information about Your device, with which You are accessing the webpage. In this case information are about Your IP address, type of web browser, demographic data, in case that You accessed Our page using link from the other webpage, we also collect URL address of this page.

There are different types of cookies. From the perspective of their life span (for how long they are stored on Your computer) cookies can be “session” or “persistent”. Session cookies are stored only for a period of time when You are visiting Our webpage and are automatically deleted as soon as You close your web browser or app. On the other side persistent cookies remain on Your computer when You have gone offline. They are stored on Your device (computer, mobile phone) for a certain period of time and are reactivated every time You visit the website where the cookies were created.

OPTI.SPACE’S OWN COOKIES:

As many other webpages, we use cookies and/or similar technologies to help us understand how people use Our services. This allows us to constantly improve the website and adapt it to your interests. With Our own cookies we recognize You when You visit Our Website. Own cookies are session cookies.

Name of the cookie	Description	Life span
_RequestVerificationToken	Token for preventing CSFR attacks	Session
sib_cuid	Functional cookie	2021-07-18T22:44:50.000Z

THIRD PARTY COOKIES:

In order to deliver best possible experience when using Our services, in addition to Our own cookies we also use cookies of reputable third parties (companies) which help us optimize our Website and analyse how the Website is used by our users.

Social networks (Facebook, Instagram) will also set cookies depending on whether you are logged into their service. The management of their cookies is governed by the terms of use that users have accepted when registering on a particular social network.

The following companies help us achieve this through use of cookies:

Google Analytics

We use Google Analytics (Google Analytics Tool) to track website traffic. Google Analytics collects information such as: how often a user visits a website, which websites they visit before visiting our website, etc. Google Analytics only collects the IP address assigned to You on the day You visit the website, not the name or other identifying information. Opti.Space does not combine data collected by Google Analytics with data collected in any other way and thus does not establish the identity of website visitors. Despite the fact that Google Analytics uses persistent cookies in order to recognize You as the same user on the next visit, these cookies can only be used by Google. Google’s rights to use and share the information it obtains through Google Analytics are defined in accordance with the following documents: Google Analytics Terms of Use and Google Privacy Policy . You can disable Google Analytics from recognizing You the next time you visit a website by disabling the use of cookies in Your web browser. We use the data we obtain through Google Analytics solely for the purpose of improving Our website. We do not sell or share this information with third parties.

Google Ads

We use Google Ads (a Google advertising tool) to advertise on a website. Ads are displayed based on information stored in cookies that Google installs on Your computer. Text files include information about Your visit to Our website, in particular service views, which are read during subsequent visits to Our or other websites due to specific service recommendations. The cookie includes a random nickname. If You visit Our website at a certain time and view Our services, Google may identify You by a nickname, but cannot attribute this information to You personally. We or Google will not combine this information with Your personal information and will not disclose Your personal information to any third party. You can prevent the storage and use of information in a cookie set by Google by clicking the following link http://www.google.com/ads/preferences, where you can configure your settings. To learn more about Google’s privacy policy, follow these links: https://safety.google/# and https://policies.google.com/privacy .

Facebook pixel

We use the Facebook pixel to better track the traffic We receive from Facebook, and to measure the performance of ads and sponsored posts. Facebook pixel will place more cookies on Your device if You agree to third-party cookies on Our website. You can read more about Facebook Pixel at the following link https://developers.facebook.com/docs/facebook-pixel/implementation/conversion-tracking , and more information about Facebook’s privacy policy can be found in theirCookie Policy.

HotJar

We use the HotJar pixel for behavioral analytics and user feedback, which helps to understand the behavior of website visitors as well as obtain their feedback through tools such as a hot map, session recording and questionnaires. HotJar will install more cookies on Your device if You agree to third-party cookies on Our website. You can read more about HotJar at the following link https://www.hotjar.com/blog/what-is-hotjar/ , and more information about HotJar’s privacy policy can be found in their Cookie Policy .

MANAGING COOKIES

We offer users of the Opti.Space website the discretion to decide whether to accept or reject cookies. Please note that their exclusion can lead to website problems, excessive advertising and other problems.

If you give Your consent to the cookies and later change Your mind, You will need to reset Your decision by deleting the cookies (instructions on how to do this for your browser are posted at the link below). After deleting, You will be notified again if You want cookies.

INSTRUCTIONS FOR MANAGING COOKIES IN SPECIFIC WEB BROWSERS

If you want to change the way You use cookies in Your browser, including blocking or deleting them, you can do so by changing Your browser settings accordingly. For management, most browsers allow You to accept or reject all cookies, accept only a certain type of cookie, or alert You that a site wants to store a cookie. You can also easily delete cookies stored by Your browser. If you change or delete Your browser’s cookie file, change or upgrade Your browser or device, You may need to disable cookies again. The process for managing and deleting cookies varies from browser to browser. If you need help with this, You can look in the browser’s help for users.

● Google Chrome

● Internet Explorer

● Safari

● Firefox

● Opera

CONSENT

By using our website you agree that this website sets cookies for you on your device.

ADDITIONAL INFORMATION AND CONTACT INFORMATION

In case you need any additional information, we advise you to visitwww.aboutcookies.org or www.whatarecookies.com.

If you would like to contact us, please send us an e-mail to info@opti-space.com.

CHANGES TO COOKIE POLICY

Opti.Space reserves the right to change or amend the Cookie Policy at any time. It is your responsibility to be aware of any changes. The date of the last Cookie Policy is written in the document. If you have any questions in case of changes, contact us at info@opti-space.com.

Opti.Space d.o.o.

Ljubljana, september 2020

How to find a space for you

Learn more about reserving a space (therapy room)

Search through places and locations

Need a place to appropriate place to meet your clients only when you actually have an appointment? Search through spaces on our platform where you can reserve by the hour, day, or month. Spaces are usually equipped with amenities which you need and each space has this specified.

1. Search

Discover a beautiful space to meet, for therapy… or lecture. Choose from many spaces listed in different locations. Simply search by location, type of space, reservation period (hour, day, month), amenities and filter based on availability.

2. Reserve and confirm

Reserve a space in just few clicks. There are two types of reservations one for locations that require preapproval and the regular one. For regular one after you confirm the reservation and pay for it you will receive a confirmation via email for your records. All payments are processed via trusted Stripe platform to ensure your security. Invoice for the total amount of the reservation will be issued to you by the host of the reserved space after the service is completed.

In case of location that requires preapproval there will be an extra step. First you will check with host for availability (approval) of your reservation’s date and time. You will receive the answer from host (approval or rejection) within 24 hours via email. The email will contain a link through which you will be guided to finish and the reservation. With this step the reservation will be completed. You will have to perform this action within 24 hours otherwise reservation will be cancelled.

Depending on demands from host a specific space requires immediate payment with credit card or has monthly billing (payment on bank account or with credit card). All payment terms and conditions are visible on specific location under the section Payment terms.

3. Check-in and start using

Opti.Space gets you started easily with simple reservation process and conversations with host within our platform. In this way it is easy for you to check with host about details of your arrival and how to start using the place.

Listing a space

Learn about listing your Space on Platform Opti.Space

How to List a Space

Opti.Space provides a platform for reservations for your spaces – therapy rooms where you can beautifully showcase your space and attract new customers. Listing your space is completely free. In case you want to accept a reservation after initial inquiry for your space you have to become our subscriber and choose one of the packages. Platform enables automated (co)sharing of spaces – it covers billing, payments, notifications, cancellations, calendar and availability of spaces and enables you to continue with your initial profession and work while platform works for you.

1. Create an interesting and appealing location

Take a few minutes to create an interesting and appealing location profile. This allows you to showcase your spaces, and services to our users. It is important to write an attractive, detailed description and add high quality photos.

2. Receive confirmed & paid reservations

You will receive an email with Confirmation reservation when the reservation is completed. You can also follow all confirmed reservations in just few clicks on “My locations / Reservation list«. All payment are processed via trusted Stripe platform to ensure your security. The user will in case of immediate payment option, with the reservation, transfer the entire amount to Opti.Space. Opti.Space keeps the fee for usage of Opti.Space platform, the difference -requested amount for the space will be transferred to you after the service is complete. Opti.Space sends you an invoice for our fee and an offset document. You can see all the documents on “My locations / Reservation list«. You have to issue an invoice to the customer for the full amount of the reservation.

The Opti.Space platform gives you a transparent calendar of occupancy of your spaces. If you have time slots when the space is unavailable, you can simply mark those as unavailable time on “My locations / More (under specific location) / Actions / Set unavailable time”.

	FREE	OPTIMAL STARTER	PREMIUM	CORPORATE
REFUND GUARANTEE *	NO	3M	6M	6M
ROOM PRESENTATION PROFILE	YES	YES	YES	YES
ACTIVE NEW CLIENT SEARCH	NO	NO	YES	YES
NUMBER OF ROOMS	1	1	2	Unlimited
NUMBER OF RESERVATIONS	0 /MONTH	12 / MONTH	100 / MONTH	Unlimited
SYSTEM EMAIL NOTIFICATION	NO	YES	YES	YES
CONFIRMATION OF RESERVATIONS	NO	YES	YES	YES
DIRECT COMMUNICATION WITH POTENTIAL BUYERS	NO	YES	YES	YES
CLOSED SYSTEM **	NO	YES	YES	YES
ACCOUNT AUTOMATION (also monthly)	NO	NO	YES	YES
ALL PRICES ARE NET PRICES: ***
PRICE PER MONTH	0 EUR	9.90 EUR	24.90 EUR	24.90 EUR for 2 locations + 5€/extra location
PRICE PER YEAR	0 EUR	Instead 118,8 99.90 EUR	Instead 298,80 249.90 EUR	instead 298,80 249.90 EUR for 2 locations + 50 EUR/extra location
PRICE FOR THE RESERVATION MADE	reservation is possible by switching to a paid package	3% of the net rental amount (min 60 c, max 3 eur)	3% of the net rental amount (min 30 c, max 2 eur)	3% of the net rental amount (min 30 c, max 2 eur)
INTERMEDIARY COST (Stripe)	n/a	According to the valid price list of the intermediary 1.4% + €0.25 for European cards 2.9% + €0.25 for non-European cards	According to the valid price list of the intermediary 1.4% + €0.25 for European cards 2.9% + €0.25 for non-European cards	According to the valid price list of the intermediary 1.4% + €0.25 for European cards 2.9% + €0.25 for non-European cards

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* To ensure the high quality of the Opti.Space solution, we offer you a satisfaction guarantee and fully reimburse you for the cost of using the software. To successfully enforce the guarantee, you undertake to actively use the solution (rents out space, responds to our initiatives, responds to customers, ensures uniform booking conditions throughout the rental process), as this is the only way to fully experience the satisfaction and success of Opti.Space solution. If during active use you will not realize any business or you will not be satisfied with the solution, we will reimburse you in full. (The cost of the intermediate agent (pay pal) is a cost that we do not charge and is not refundable.)

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** If you do not want to rent a room to new/unknown customers at a certain point in time (e.g. if you have enough known customers and only want to allow them to make reservations), you have the option of setting up an answering machine for new customers in a closed system so that you do not have to accept new customers and therefore do not have to reject requests manually.

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*** Monthly subscriptions are charged on the 1st of the month for the current month with an 8-day due date, annual subscriptions are charged on use with an 8-day due date, and % of the rent is charged on the 1st of the month for the previous month.

Regardless of whether the space is reserved for an hour or 6 months (or longer), Opti.Space ensures that fair booking conditions are provided for Owners and Clients.

HOW TO CANCEL A RESERVATION?

Client:

The client cancels the reservation via the Opti.Space website, as part of his user account created on the Opti.Space website. Within the user account, select the Cancel booking option.

Cancellation is final. In the event that the Client wishes to re-book the same (or another) business premises, he must go through the entire booking process again, as arranged on the website.

Owner:

Once the reservation of business premises has been entered into the Opti.Space system by the Client, the Owner cannot cancel the reservation.

In the event that the Owner is unable to provide the reserved business premises to the Client, it must:

• at its own expense, find an alternative business premises that meets at least the same standards in terms of equipment and location, as the reserved business premises;
• notify the Client of the change immediately via e-mail or via the communication channel provided by the Opti.Space website.

The alternative business premises must not represent any additional costs for the Client (i.e. a cost that would exceed the agreed cost of renting the first business premises).

In the event that the alternative business premises do not suit the Client for justified reasons (e.g. other location, less favourable access, different equipment, etc.), it may refuse to rent such premises without the obligation to pay any costs as provided for the Client in the event of cancellation of the reservation by this Cancellation Policy.

CANCELLATION COST (HOURLY AND DAILY RESERVATIONS):

Method of calculation:

In case of real-time billing, the reservation is charged upon confirmation.

In accordance with the Opti.Space policy, the Owners have the option of charging a monthly rent. In this case, the rental payment by the Client is made monthly, on the first day of the month for all bookings in the previous month.

The exact payment terms required by each Owner are listed at each individual location in the Payment Terms section. In case of monthly billing for reservations, Owner’s Payment and Terms document also defines until when can the Client cancel the reservation free of charge.

Cancellation costs (Client):

The exact conditions required by the Owner are listed at each individual location in the Payment Terms section. This document also defines how long the Client can cancel the reservation free of charge. Reservation cancelled by the Client within the deadline for the cancelation free of charge, will not be charged to the Client, all costs will be reimbursed to the Client.

Reservation cancelled by the Client after the deadline for the cancelation free of charge, full price for the lease will be charged to the Client, there will be no reimbursement of the costs to the client.

Cancellation costs (Owner)

In the event that the Owner cannot provide the Client with the use of the leased business premises, and the alternative business premises do not suit the Client for justified reasons, and at the same time the Owner’s actions incur any costs, the Client may request reimbursement of these costs from the Owner.

These costs may not exceed half of the amount as agreed in the total rental amount between the Owner and the Client.

CANCELLATION COST (MONTHLY RESERVATIONS):

Method of calculation:

Monthly reservations are charged at the time of booking for the first full month or otherwise proportionally distributed period.

Termination of the lease agreement (Client):

Cancellation fee: service prices and taxes paid by service Clients are non-refundable unless expressly stated in this Cancellation Policy.

Period of notice:

• monthly lease: termination of the lease agreement is possible only if a multi-month lease has been agreed between the Client and the Owner. In such case, the Client must notify the Owner of the early termination of the lease agreement at least 15 days in advance. In the event that the Client does not do so within the specified period, the Client is obliged to pay the costs of services for the next month.

Termination of the lease agreement (Owner):

Period of notice:

• monthly lease: termination of the lease agreement is possible only if a multi-month lease has been agreed between the Client and the Owner. In such a case, the Owner must notify the Client of the early termination of the lease agreement at least 15 days in advance. In the event that the Owner fails to do so within the specified period, it is obliged to allow the Client to rent business premises for an additional month under the same conditions as agreed in the contract concluded between the Client and the Owner.

Information about our organization and the websites we own 

This Privacy Policy describes the way in which Opti.Space collects, processes and shares the information and data you provide to us by using https://opti.space, https://opti-space.de, https://www.opti-space.com (hereinafter: Opti.Space) and when you use Opti.Space services as customers. 

A user is any legal or natural person who uses or visits the said website (hereinafter: the user). The controller of personal data within the meaning of the General Data Protection Regulation Protection (GDPR) and the applicable Slovenian legislation on personal data protection is Opti.Space , Mesarska cesta 22, 1000 Ljubljana, registration number: 8425795000, VAT ID: SI88192458 (hereinafter: controller).

In addition to the Privacy Policy, we ask you to also familiarize yourself with the General Terms and Conditions governing the business relationship between the user (you as website visitors and as customers of services) and the collector and the Cookie Policy, which reveals which cookies we collect and for what purposes.

We will only use the personal information collected on the website as set out in this Privacy Policy. Below you will find information on how we use your personal information, for what purposes your personal information is used, with whom we share it and what control and information rights you have.

By using the Website, you consent to the collection, use and disclosure of your information (including personal information) in accordance with this Privacy Policy. We receive and/or may ask you to provide your information (including personal information) whenever you are in contact with us or use the website. As detailed below, we share your information (including personal information) with third parties (as detailed below) and use it in ways consistent with this Privacy Policy. We may use your information (including personal information) in conjunction with other information to provide and improve products, services and content.

With this document, Opti.Space, the author of this Privacy Policy, informs you of our Privacy Policy, practices and your choices about how we collect your information online and how we use that information. Please read this Privacy Policy carefully and revisit this page from time to time to review any possible changes.

Opti.Space may change this Privacy Policy at any time by posting the changed terms on this page. All amended terms will automatically take effect on the date specified in the Privacy Policy, unless otherwise specified.

Summary of our processing activities

The following summary gives you a quick overview of the processing activities carried out on our website. For more information see the sections below.

• When you visit our website for informational purposes only and without purchasing our services, limited personal information.
• In the event that you make a purchase of the service (i.e. to make a reservation) or subscribe to our newsletter, further personal data will be processed as part of such services.
• Furthermore, your personal information will be used to provide advertising for our services and products and for statistical analysis to help us improve our website; in addition, we improve your experience of our website with third-party content.
• Your personal data may be disclosed to third parties located outside your country of residence, potentially applying different data protection standards.
• We have put in place appropriate safeguards to protect your personal information, which we only keep for as long as necessary.
• In accordance with the law applicable to you, you may be entitled to exercise certain rights in relation to the processing of your personal data.

Websites covered by the Privacy Policy

This Privacy Policy applies to all websites and domains owned by Opti.Space, including www.opti.space. Opti.Space websites may have links to third party websites for easier reading and more information. By accessing these links, you will leave the Opti.Space websites. We do not control these sites, and their privacy policies may differ from ours. This Privacy Policy does not cover any personal information you choose to give to unrelated third parties. We do not monitor or control the information collected by such sites or are a practice of third-party privacy policies, and we are not responsible for their conduct or the content of their websites.

Definitions

For the purposes of this regulation, “personal data” or “personal information” means any information relating to an identified or identifiable individual that can be identified, directly or indirectly, in particular by an identifier such as name, identification number, location data, online identifier, or by indicating one or more factors specific to that individual’s physical, physiological, genetic, mental, economic, cultural or social identity. In some countries, “personal data” or “personal information” does not include business contact information.

“Processing” means any act or series of actions carried out in relation to personal data or sets of personal data, with or without automated means, such as collecting, recording, editing, structuring, storing, adapting or modifying, retrieving, viewing, using , disclosure by brokering, expanding or otherwise making available, adapting or combining, restricting, deleting or destroying.

Use of the website – general 

Through the Opti.Space website, you can book services as set out in the General Terms and Conditions, view information about the Service and the Space, or request support information. Every time you purchase our service, we will ask you for certain information.

To understand the provisions of this Privacy Policy, we distinguish between two types of use which are depending on how you use the website:

• informative use of the website and
• use of the website to book business premises.

Informative use of the website

If you visit our website for informational reasons, i.e. without providing personal data in any form, we may automatically collect information about you, that will contain personal information only in limited cases as it is automatically recognized by our server. This information for example is: 

• the site from which you were directed to our website;
• the date and time of your claims;
• device type, screen resolution, and browser version;
• your internet service provider;
• information about your operating system, including language settings;
• information about the offers you have visited on our website.

We use this information only to assist us in providing efficient services (e.g. to tailor our website to the needs of your device) and to collect broad demographic data for anonymous sharing.

The personal information we collect automatically, is necessary to secure the Website and for our legitimate interest in ensuring the stability and security of the Website.

Personal data that is collected automatically is immediately anonymized and all personally identifiable data is deleted accordingly.

Use of the website to book business premises

Our website offers a service that includes an online platform on which owners can create a list of premises themselves and on which Clients of the service can get acquainted with the premises and book them in direct contact with the owners. Service Clients, Owners and End Users are explained in more detail in the General Terms and Conditions.

If you visit our website for the purpose of booking business premises, we process, in connection with such use of the website, the following information:

• your name, surname, address, telephone and email;
• communications you have sent (e.g. via email or communication forms on the website);
• whenever you make transactions through our website, further data processing procedures can take place, of which you will of course be specifically informed.

In case you are an End User (Client’s client), we collect an email from you. The sole purpose of collecting emails is that the website can inform the Client about the place and time of the service.

We will use personal information so that our services can be made available to you and so that we can provide the required information or communicate with you.

The personal data we collect is necessary for the performance of contractual obligations between the User and the controller (processing on the basis of law and contractual relations) as well as for our legitimate interest.

The website enables Clients with a functionality to provide their End Users with the information of the location of the business premises, access, hours of the Client’s service and enables to export all this information to the electronic calendar (e.g. Google Calendar) of the End User.  

The use of the mentioned functionality by the Client is in his/her complete discretion (optional). In the event that the Client decides to use this functionality and provides Opti.Space with an email address of the End User, Opti.Space will send the described message to the End Customer via email.

Collection of financial data

When booking a room, we need your financial information (such as credit card number, billing address and expiration date). The entire payment will be made through an external payment service provider (Stripe, Paypal, etc.) PayPal service (Braintree) outside the Opti.Space site. We do not store the financial data obtained from you and use them only to process the payment and issue a payment confirmation for the service via PayPal service. The mentioned Stripe services are regulated by the legal documentation of the provider, which is available at https://stripe.com/en-si/privacy.

We will only use your credit card information to process payments. Opti.Space does not store credit card data and other similarly sensitive personal data as it uses an external payment service provider.

Collection of other information 

In most cases you agree to the use of your personal information in accordance with this policy by providing this information to us. In some cases, we specifically ask for your explicit consent if we believe the information is sensitive, or that our use of the information includes other uses not covered by this Privacy Policy or other privacy notices we have made available to you.

Newsletter 

With your e-mail address, you can subscribe to our newsletter and agree to regularly receive it. The newsletter provides you with the latest information about our services and may also contain advertisements related to our services. The legal basis for processing is your consent. Your email address will be kept as long as you subscribe to our newsletter. You can unsubscribe from this service at any time by clicking “unsubscribe” at the foot of each newsletter received.

Online advertising

Our website uses online advertising services to present you with ads that match your interests. Such advertising is marked with the name of the provider (e.g. Google Ads). This service helps us to improve our website and make your visit more interesting. To this end, we collect statistics about you that are processed by the provider of such advertising. Such processing represents our legitimate interest in improving the experience with our website and in promoting our products and services.

Cookies

On our website we use cookies for internal analysis of the use of our website, in order to provide you with the most attractive website possible. For more information on cookies and related technologies, visit our Cookie Policy, available at https://opti.space/Home/CookiePolicy.

Web analytics

For statistical analysis, we use web analytics services to collect information about the use of this site.

General tracking information

Web analytics tools collect information such as:

• device and browser information (operating system information, mobile device identifier, mobile operating system, etc.);
• IP address;
• access to the website; URL click flow (the chronological order of our websites you’ve visited);
• geographical location;
• time of visit;
• the reference site, application or service from which you were directed to our site.

We use the information we obtain from web analytics tool providers only to determine which information you are looking for and is therefore most useful to you and in order to improve and optimize the website. We do not combine data collected with such tools with your personal data.

Depending on the web analytics tool provider, data obtained about your use of the website may be downloaded and processed in third countries, e.g. in the United States. For more information on the potential risks of cross-border data transfer, see the “Cross-border Data Transfer” section of this Privacy Policy. These tools only collect the IP address assigned to you on the date of your visit to our website, not your name or other identifying information. Providers of such tools will use this information to evaluate your use of the Website, to compile reports on website activity and to provide other services related to the use of the Website.

The legal basis for this type of data processing is our legitimate interest in analysing the traffic on our website, improving the user experience and optimizing the website in general.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Ltd., Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”). On our behalf, Google will use the information generated by the cookie to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet activity in connection with website usage.

Within Google Analytics, we have activated IP anonymization and your IP address will be truncated within the territory of the Member States of the European Union or other parties to the Agreement on the European Economic Area. Only exceptionally, the entire IP address will first be transferred to a Google server in the United States and truncated there. The IP address displayed by your browser as part of Google Analytics will not be associated with other data held by Google.

You can use cookies by selecting the appropriate settings in your browser; however, keep in mind that if you do, you may not be able to use the full functionality of the website. In addition, you can prevent the collection of information generated by the cookie about your use of the website (including your IP address) and the processing of this information by Google by downloading and installing a browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout.

Unsubscribe from web analytics 

You may unsubscribe from any future collection of your personal information from us and Google Analytics in accordance with this Analytics Privacy Policy by following the instructions at this link: https://tools.google.com/dlpage/gaoptout.

Opti.Space messages

When you sign up, we’ll send you an e-mail to verify your email address. We answer your questions, provide custom services, and manage your account. We will communicate with you by e-mail or telephone and strive to respect your wishes.

We will also send you information about new products, services, special savings, promotions and general information. If you do not wish to receive this information, you can unsubscribe from future emails (see the Unsubscribe section below).

If you want to subscribe to our e-news, we will use your name and e-mail address to send e-news. You can subscribe to our e-news on our subscription page. You can unsubscribe at any time (see the Unsubscribe section below).

If necessary, Opti.Space will send you notifications related to non-promotional services. If you do not wish to receive them, you can deactivate your account on the Opti.Space website.

Please note that we do not provide your email address to our business partners. However, we may send you offers on behalf of our business partners. You can unsubscribe from receiving Opti.Space e-mail as described below.

Exchange of information

Opti.Space does business with other service providers and suppliers in order to provide the comprehensive range of services and solutions as described above. These service providers may change their offer or sign a contract with additional service providers to better meet the needs of our customers.

Your personal data will be disclosed to third parties only to the extent necessary to fulfil our contractual relationship. The legal basis for the transfer of your personal data are points (b) and (f) of Article 6 (1) of the EU General Data Protection Regulation as they also represent our legitimate interest in enforcing our general terms and conditions or other contracts concluded with you. We may transfer your personal information across national borders. We may transfer your personal information to other countries for the purposes of data consolidation, storage, simplified customer information management, reporting, and other internal uses.

We may disclose anonymous aggregate statistics about our website users to potential partners, advertisers and other reputable third parties for the purpose of describing our services and other legitimate purposes. However, such information will not contain any personal information.

We may disclose your personal information to our contractors who assist us in providing the services we offer through the website. Such transfer will always be based on a personal data processing agreement, which means that our contractors will only use your personal data to the extent necessary to perform their functions and will be contractually obliged to process your personal data only on our behalf and in accordance with our requirements.

Opti.Space does not disclose personal information to third parties for its own use without your permission. However, Opti.Space must share information in some cases as a result of applicable law. For example, Opti.Space must disclose information due to a court order, testimony, or judicial investigation. In addition, we may voluntarily provide information in accordance with applicable law to assist in the investigation of law enforcement, or if disclosure is necessary to protect our systems, our business, or the rights of others.

Cross-border data transmission 

As part of the above data exchange activities, your personal data may be transferred to other countries (including countries outside the European Economic Area (EEA)), which may have different data protection standards from the country in which you reside. Please note that data processed in a foreign country may be subject to foreign laws and be accessible to foreign governments, courts, law enforcement agencies and regulatory agencies. Notwithstanding the foregoing, we will endeavour to take reasonable steps to maintain an appropriate level of data protection in the exchange of your personal data with such countries.

In the case of a non-EEA transfer, this transfer is protected by either a privacy shield or EU model contractual clauses. For further information on the mentioned protective measures, you can contact us at info@opti-space.com.

Cookies and other digital markers

Opti.Space automatically collects data using cookies and other digital markers. Cookies and digital markers are small computer files that can be stored on your computer’s hard drive or embedded in our websites, and allow us to recognize and track your visit to the Opti.Space website. For example, when you book office space, we use cookies in the payment process to track your order at every step of the booking process. Opti.Space may use the services of third parties to collect and process personal data using cookies and other digital markers on our behalf. To disable cookies on your computer, change the settings in the settings menu or options of your browser. If you choose to disable cookies, you may not be able to access certain areas of the Opti.Space website.

Your decisions and checkout

Opti.Space allows you to receive various information that complements our services. You can only subscribe to receive certain information about services and marketing messages at the Opti.Space level. Opti.Space level messages may include information about new services, special offers, or invitations to participate in market research.

If you no longer wish to receive our e-newsletters and/or promotional messages, you may unsubscribe from them by following the instructions included in each e-newsletter or message or by sending us an email at info@opti-space.com. In case of the latter, please enter “unsubscribe” in the address bar.

Access to and accuracy of your information 

We provide you with access to your information, including online access and the opportunity to change your information if possible. To protect your privacy and security, we will verify your identity with appropriate measures, such as your password and username, before you are given permission to access your information. In accordance with applicable law and our General Terms and Conditions, we reserve the right to refuse visitors the access of our websites. In such case, we will give the concerned visitor, the reason why he/she was refused access. 

Security of your data

To protect against the loss, misuse and alteration of personal data, we have introduced reasonable state-of-the-art security measures that are under our control. For example, our security and private policies are regularly reviewed and improved as needed, and only authorized personnel have access to personal information. While we cannot guarantee that information will never be lost, misused or altered, we use all reasonable efforts to prevent it.

Opti.Space does not guarantee the security of our servers, nor can we guarantee that the information you send to the Opti.Space websites will not be intercepted while being transmitted over the Internet. We use generally accepted technical standards to protect the personal information you provide to us, both during transfer and after receipt. When you enter sensitive information (such as credit card information) when making a payment, we use the PayPal service to encrypt that information using the Secure Socket Layer cryptographic protocol.

You need to keep in mind that sending information over the internet is never completely secure. We cannot guarantee the security of the information you send through our website, even if they are in transit over the internet and any transmission is at your own risk.

Data storage

We strive to keep our processing of your personal data as limited as possible. If there are no retention periods specified in this Privacy Policy, your personal information will only be stored for as long as we need it to fulfil the purpose for which we collected it and, if necessary, for as long as the statutory retention period requires it.

What rights you have regarding your personal data

If you have any questions regarding our Privacy Policy or the processing of your personal information, you may contact us without hesitation. Write to us at info@opti-space.com. Upon your request, we will inform you – in writing and in accordance with the applicable law.

In accordance with the provisions of the EU General Data Protection Regulation, you have the following rights as an individual:

Right to withdraw consent: If you, as an individual, have consented to the processing of your personal data (for one or more specific purposes), you have the right to revoke your consent at any time, without prejudice to the lawfulness of the data processing carried out up to your revocation. Consent may be revoked by a written statement sent to the controller at one of the contacts listed on the website https://opti.space or on other websites owned by Opti.Space https://opti-space.de, https://www.opti-space.com. Withdrawal of consent to our processing of personal data does not have any negative consequences or sanctions for the individual. However, after revoking the consent to our processing of personal data, the controller may no longer be able to provide one or more of its services to the concerned individual if the services cannot be provided without personal data.

Right of access: As an individual, you have the right to obtain a confirmation from the provider (personal data controller) whether personal data is processed in relation to you and, where applicable, access to personal data and certain information (on the purposes of processing, on the types of personal data, about the users, on retention periods or criteria for determining periods, on the existence of the right to rectify or delete data, the right to limit and object to processing and the right to appeal to the supervisory authority, the source of data if the data have not been collected from you, the existence of automated decision making, including the creation of profiles, the reasons for it and the meaning and consequences of such processing for you, and other information in accordance with Article 15 of the EU General Data Protection Regulation).

Right to correct personal information: As an individual, you have the right to have the controller correct inaccurate personal data about you without undue delay. As an individual, you have the right to supplement incomplete data, including the submission of a supplementary statement, taking into account the purposes of the processing.

Data deletion (“the right to forget”): As an individual, you have the right to request deletion of the personal information that the controller holds about you. The controller must delete the data without undue delay when there is one of the following reasons:

• data are no longer needed for the purposes for which they were collected or. otherwise processed
• if you revoke the consent and there is no other legal basis for the processing;

• if you object to the processing and there are no overriding legitimate reasons for the processing;
• the data were processed illegally;
• the data must be deleted in order to fulfil legal obligations under EU law or the law of the Member State applicable to the controller;
• data were collected in connection with the provision of information society services.

However, as an individual, in certain cases described in Article 17 (3) of the EU General Data Protection Regulation, you do not have the right to have the data deleted.

Restriction of processing: You have the right to request the controller to restrict the processing of your personal data where:

• you contest the accuracy of the personal data until the controller has taken sufficient steps to correct or verify its accuracy;
• the processing is unlawful but you do not want the controller to erase the data;
• the controller no longer needs your personal data for the purposes of the processing, but you require such data for the establishment, exercise or defence of legal claims; or
• you have objected to processing justified on legitimate interest grounds (see above) pending verification as to whether the controller has overriding compelling legitimate grounds to continue processing.

Data portability: You, as an individual, have the right to receive personal data about you that you have provided to the controller in a structured, commonly used and machine-readable format, and also to require the controller to transmit it to another controller where this is technically feasible. Namely when:

• processing is based on consent or a contract, and
• processing is carried out by automated means.

Right to object:, On grounds relating to your specific situation, you have the right to object at any time to the processing of personal data that is necessary to perform tasks in the public interest or exercise public authority conferred on the controller (point (e) of Article 6 (1) of the EU General Data Protection Regulation) or is necessary for legitimate interests pursued by the controller or a third party (point (f) of Article 6 (1) of the EU General Data Protection Regulation), including profiling on the basis of those treatments. The controller ceases to process personal data unless it proves urgent legitimate reasons for the processing that outweigh your interests, rights and freedoms, or for asserting, enforcing or defending legal claims.

Where personal data are processed for marketing purposes, the individual has the right to object at any time to the processing of data relating to him/her for the purposes of such marketing, including the creation of profiles, in so far as it relates to such direct marketing. Where an individual objects to processing for direct marketing purposes, the data shall no longer be processed for those purposes.

Where data are processed for scientific or historical-research purposes or for statistical purposes, the individual has the right to object to the processing of data relating to him/her for reasons related to his/hers particular situation, unless the processing is necessary for the performance of a task carried out by reasons of public interest.

Right to lodge a complaint with a supervisory authority: Without prejudice to any other (administrative or other) remedy, you, as an individual, have the right to lodge a complaint with the supervisory authority, in particular in the country where you have your habitual residence, where you work or where the infringement allegedly took place (in Slovenia this is an Information Commissioner), if you believe that the processing of your personal data violates the regulations on the protection of personal data.

Without prejudice to any other (administrative or extrajudicial) remedy, you as an individual have the right to an effective remedy against a legally binding decision of the supervisory authority, as well as in the event that the supervisory authority does not consider your complaint or does not inform you about the situation or the decision on the appeal within three months. Proceedings against the supervisory authority shall be subject to the jurisdiction of the courts of the Member State in which the supervisory authority is established.

The individual may address all requests concerning the exercise of rights in relation to personal data in writing to the controller, via one of the contacts listed on the website https://opti.space, https://opti-space.de, https://www.opti-space.com.

The controller may, for the purposes of identification of the individual in case of exercising his/her rights in relation to personal data, request additional data from the individual and may refuse to act, if the individual cannot be reliably identified. 

The controller must respond to the request of the individual by which he/she exercises his/her rights in relation to personal data without undue delay and no later than one month from the receipt of the request.

Without prejudice to any other administrative or legal remedy, you as the concerned individual have the right to lodge a complaint with the supervisory authority in particular in the Member State in which you have your habitual residence,  in which your place of work is located or in which an infringement has allegedly taken place, if you believe that the processing of your personal data infringes the EU General Regulation on the Protection of Personal Data. The supervisory authority with which the appeal is lodged, will inform the appellant about the status of the case and the decision on the appeal, including the possibility of a legal remedy under Article 78 of the EU General Data Protection Regulation. As a data subject, you have the right to lodge a complaint at the following address: Republic of Slovenia, Information Commissioner, Dunajska cesta 22, 1000 Ljubljana, telephone: 01 230 97 30, e-mail: gp.ip@ip-rs.si.

Change of Privacy Policy

Occasionally the controller may, in its discretion, make changes to the Privacy Policy and if necessary, adjust it to the actual situation and legislation in the field of personal data protection. For this reason, we ask you to check the current version before each transfer of personal data to be informed of any changes and additions. We will also inform you in advance and in an appropriate manner (e.g. by a notification on our website, by e-mail) of any changes that significantly affect the processing of your personal data. The date of the last Privacy Policy is recorded in the document.

Change of business 

In the event that Opti.Space undergoes a business change, such as a merger, takeover by another company or sale of all or part of its assets, your personal data will probably be among the transferred assets.

Terms and conditions

If you choose to visit the Opti.Space websites, your visit and any privacy dispute is subject to this Privacy Policy and our Terms and Conditions, including, but not limited to, the limitations of warranty and limitations of liability.

Contact us

We appreciate your feedback. If you have any comments or questions regarding this Privacy Policy or would like to express your concerns about the processing of your personal information, please email us at info@opti-space.com. If you are concerned about privacy, please type “Privacy” in the address bar of your email.

© Opti.Space

Ljubljana 01.08.2020

The general terms and conditions of the Opti.Space website have been compiled in accordance with the relevant legislation and in accordance with the international codes for e-commerce.

The Opti.Space website, available at the direct web link https://opti.space (website), is managed by Opti.Space, spletne storitve doo, Mesarska cesta 22, 1000 Ljubljana, registration number: 8425795000, VAT ID: 88192458, which is an information company and at the same time a service provider in connection with the website (hereinafter: “we”, “Opti.Space”). Opti.Space is also the owner and operator of the websites available at https://opti-space.de, www.opti-space.com and www.opti-space.net.

The General Terms and Conditions govern the business relationship between Opti.Space and Owners, between Opti.Space and Clients, and between Opti.Space and End Users (Clients, Owners and End Users together “Users”) when using the services provided by Opti.Space through the website.

Opti.Space reserves the right to change the general terms and conditions, including changes in the prices of services. Any changes to the General Terms and Conditions will be published on the website https://opti.space and will take effect at the time of publication or later, after the expiration of a certain period, if so stated. It is the obligation of each User to find out through the website whether there have been changes to the general terms and conditions and what these changes are. Opti.Space will ensure that the notice of changes to the general terms and conditions is clearly visible on the website.

Agreeing to these general terms and conditions in full is a condition that you can use the services provided by Opti.Space through the website. If you do not agree to these general terms and conditions, you are obliged to stop using our services immediately. The same applies in the event that you do not agree to subsequent changes to the General Terms and Conditions.

Last update: July 2020

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IMPRESSUM

1. INFORMATION ABOUT US

Company’s name:	Opti.Space, spletne storitve
Registered address:	Mesarska cesta 22, 1000 Ljubljana
Email address:	info@opti-space.com
Telephone number:	00386 41 317 215
Tax number:	88192458
Register number:	8425795000
Entry in the court register:	30.04.2019
Bank Account:	SI56 3400 0101 9568 722
Managing Director:	Sabina Veronika Golob

Opti.Space is an information company that provides a digital online marketplace service (see below point ii. Service). The umbrella law for the operation of Opti.Space is the Slovenian Information Security Act (ZinfV).

Opti.Space is not:

• real estate or any other intermediary regulated by any of the sectoral laws (eg Slovenian Real Estate Business Act or the Insurance Act);

• regulated financial institution (eg. payment service provider, venture fund, etc.).

Availability of information

Opti.Space undertakes to provide the User with the following information at all times:

• company identity (name and registered office, register number),
• contact details that enable the User to communicate quickly and efficiently (e-mail, telephone),
• the essential elements of the service description,
• conditions for the execution of the service,
• all costs must be clearly and unambiguously identified and it must be made clear whether they already include taxes and any other costs,
• method and deadline for payment,
• time validity of the offer (if limited),
• the period within which it is still possible to cancel the booking and the conditions for canceling the booking; in addition, the costs of canceling a booking,
• an explanation of the complaint procedure, including any details of the contact person or customer service.

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2. SERVICE

FOR THE OWNER:

Only a legal entity or an individual with the status of an sole entrepreneur can act as a provider of Business Premises on the website.

The bidder may be the owner of the Business Premises. In the event that he is not the owner, he must provide all the necessary permits and consents that the Business Premises can offer through the website.

The Owner creates a list of Business Premises (one or more) on the website, within its user account, which it is ready to lease to the Clients and receive payment from the Client. The number of Business Premises that the Owner may offer through the website is not limited.

The type of Business Premises according to the purpose of use is determined by Opti.Space. The same applies to other criteria regarding Business Premises (eg location, required infrastructure, required equipment, etc.).

Opti.Space or persons related to it may also act as a Owner of business premises on the website.

FOR CLIENT:

The Client may become acquainted with the offer of Business Premises of one or more Owners via the website and make a booking with the Owner via the website, in direct contact with the Owner.

The Client may be the end user of the Owner’s business premises. However, the Client may use the business premises of the Owner to perform its services offered to other persons (customers or “End Users”).

The website enables functionality, using which the Client provides its End Users with information on the location of business premises, access, hours of the Client’s service and enables the export of this information to the electronic calendar (eg Google Calendar) of the End User. The use of this functionality by the Client is at his complete discretion (optional).

FOR THE END USER:

The End User is the Client’s customer. The End User uses the services offered by the Client in the Owner’s premises.

The website provides the Customer with certain functionalities, which are described in the previous point (For the Client).

OPTI.SPACE:

Opti.Space is not a party to the legal and business relationship entered into by the Owner and the Client through the website, nor is it a party to the legal and business relationship between the Client and the End User. Opti.Space, in relation to Users, offers only an online platform (online marketplace), which enables the conclusion of business and legal relations between Users (eg concluding a lease agreement for Business Premises). As an online marketplace, Opti.Space connects supply and demand when renting Business Premises (services offered by Opti.Space through the website). These are different types of business premises and different lease durations.

In this way, Opti.Space offers information company services (online platforms), not real estate lease brokerage services.

An information company service is a service that is provided for a fee, remotely (without the personal presence of customers), electronically (via a website) and is fully transmitted, received and sent by electronic means (definition under the Information Security Act – ZinfV) .

The Opti.Space service in relation to Users essentially refers to ensuring the operation of the website and ensuring the functionality of the website, which enables the conclusion of legal and business relations between Owners and Clients.

Opti.Space provides Users with access to the Website and the services that the Website provides during the operation of the Website.

Limitation of liability for breaches

In the event that the Client and the Owner enter into a legal and business relationship through the website (eg a contract on the use or lease of space), Opti.Space is in no case liable for obligations under this contract, as agreed by the parties to the contract, nor has any rights deriving from the contract. Opti.Space’s liability for breaches of contractual terms concluded between the Client and the Owner is completely excluded. None of the parties to the legal and business relationship has the option of claiming recourse against Opti.Space.

The same exclusion of Opti.Space’s liability applies in the case of a concluded legal and business relationship between the Client and the End User.

Liability of Opti.Space is also completely excluded in the event that a third party files a claim for damages against the Owner or any other claim for compensation for material or non-material damage as a result of unauthorized rental of the Business Premises.

Limitation of liability for the damages:

As defined in the previous paragraph, Opti.Space is completely excluded from liability for breaches of obligations of the Users under the contract concluded between them, Opti.Space is completely excluded from liability for any damage that would occur to the Owner, Client or End User as a result of a legal and business relationship.

Other relevant Opti.Space’s documents:

• Price list for the services: the costs of services for the use of the Opti.Space online platform and other conditions for charging them are set out in the Price List of Services..
• Cancelation policy: the method of cancellation of the booking of the Business Premises and the related costs.
• Privacy policy: the manner of collecting and processing personal data of Users and the rights of Users they have under this title.
• Cookies policy: the method of use and the types of cookies used by Opti.Space when the Users visit the website.

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3. OWNERS

The Owner can be any legal entity that is the owner of commercial real estate, which is the subject of the offer on the website, or has right of disposal of this real estate (“Business Premises”) by renting it out or using it.

The Owner may also offer Business Premises on the websites of other online platforms that provide the same or similar services as those provided by Opti.Space.

Obligations, commitments and statements of the Owner:

• compliance with agreements with Opti.Space: the Owner undertakes to comply with all agreements concluded with Opti.Space.
• integrity of the user account: the Owner undertakes to take all necessary measures to ensure that only the Owner’s legal representative or another person has access to the user account (see point v. Users) based on the authorization of the Owner’s legal representative, to establish business relationship on the Owner’s behalf.
• legal right of disposal: the Owner declares that it has all the necessary consents for offering the Business Premises through the website and that by offering the Business Premises he does not violate any valid legal agreements with third parties.
• suitability of the Business Premises: the Owner undertakes to offer through the Website only Business Premises that are suitable for use, from the point of view of ensuring the safe use of the space, orderliness and appropriate equipment of the space. The Owner also ensures that the space is free of hidden defects that could in any way endanger the Client or the End User during the use of the business premises.
• display of the actual condition of the Business Premises: the Owner undertakes to publish information on the Business Premises (visually or descriptively) on the website, which reflects the actual condition of the Business Premises.
• intellectual property rights: the Owner undertakes that the user content (see vii. Intellectual property rights) is the property of the Owner and that by publishing the content on the website it does not infringe any intellectual rights of third parties.
• readiness of the business premises: the Owner undertakes that in case of confirmation of the booking by the Client, the Business Premises will be prepared in the manner and time as agreed in the contract between the Owner and the Client.
• publication of customer ratings or opinions: the Owner agrees to the publication of Clients’ and End Users’ ratings and opinions regarding the Business Premises, which Opti.Space may publish on the website.
• price determination: the Owner is exclusively responsible for determining the rental price of the Business Premises. The price published on the website is considered as a valid price. The Owner may change the price at will, without retroactive effect:
  • a change in the price for hourly bookings will not affect the amount charged for hourly bookings that have already been confirmed, even if such a booking has not yet started;
  • changes in the price for monthly bookings will not affect the amount charged during the period of bookings for monthly bookings.
• obligation to pay for Opti.Space services: the Owner undertakes to settle all financial obligations to Opti.Space in a timely manner.
• obligation to pay other obligations: the Owner undertakes to pay all taxes and other duties that would arise to the Owner from the lease of the Business Premises using the services of the website. Opti.Space’s liability for these financial obligations of the Owner is completely excluded.

Minimum contractual standards to be included in the lease agreement concluded between the Owner and the Client:

• provision of alternative space: if before or during the lease of the Business Premises it turns out that the Owner for various reasons cannot provide the Client with normal or timely use of the Business Premises, the Owner must immediately provide the Client with a replacement space. Such space must have same or similar characteristics as the reserved Business Premises.
• house rules and other rules: the Owner must acquaint the Client with the rules of use of the Business Premises in an appropriate, clear and understandable manner. The Client must confirm his understanding of the Owner’s house rules and accept these rules. Everyone to whom the Client allows the use of the Business Premises is obliged to respect the rules of use of the Business Premises. In the event that the damage is caused by a person other than the Client, this does not exclude the Client’s liability to the Owner.
• description of the Owner’s equipment and infrastructure: the Owner must be clearly informed which equipment and infrastructure of the Owner is available to him during the use of the Business Premises and to what extent.
• intended use of the Business Premises: the permissible purpose of the use of the Business Premises must be known to the Client before concluding the lease agreement.
• termination of the contract: the reasons for terminating the contract by the Client or the Owner, must be clearly stated. Similarly, other effects that occur in the event of early termination of the contract (eg regarding payment) must be clearly wirtten.
• definition of costs: the costs that the Client will incur in connection with the use of the Business Premises must be clearly recorded and communicated to the Client in an appropriate manner. Hidden costs for the Client are prohibited.
• sub-lease: if the Owner allows the Client to sublease the business premises, the conditions of the sublease (acceptable activities, the Client’s responsibility for the End User’s actions) must be clearly defined.

Charging rental price:

In accordance with the Opti.Space policy, the Owner has three options for charging the costs of renting the Business Premises:

1. The Owner charges the Client for the service at the end of the month (in this case the Owner is obliged to charge and arrange payment of the Client for the services, as well as payment for Opti.Space services) after receiving the service bill on the 1st day of the month for the previous month.

2. The Owner charges the Service to the Client at the end of the month, Opti.Space for the Owner (for an Owner’s account) charges the first of the month the costs defined under points b and c in the next paragraph, for the previous month.

3. The Owner within the user account selects the setting of real-time payment of bookings for an individual location and Opti.Space collects the following payments for the Owner (for an Owner’s account):

1. for hourly bookings, prices for hourly bookings that have been (i) completed or (ii) canceled but not reimbursed in accordance with the cancellation policy,

2. for daily bookings, prices for daily bookings that have been (i) completed or (ii) canceled but not reimbursed in accordance with the cancellation policy,
3. for monthly provisions, prices for monthly provisions that have been (i) initiated, (ii) renewed or (iii) canceled but the costs have not been reimbursed in accordance with the cancellation policy.

The Owner has the option within the user account in the settings of an individual location to set the way in which the costs of processing the booking are charged to the Client.

Immediate billing and payment of bookings at an individual location:

Opti.Space will return to the User the difference between collected payments and charged payments for Opti.Space services within 8 days of receipt of payment by the Client after the service (booking), except for monthly bookings that begin or renew on the first day of the month.

Monthly bookings starting or renewed on the first day of the month:

Opti.Space will pay the Owner the amount within 15 days after the beginning of the month for the current month or in accordance with the payment received from the Client.

Monthly billing and payment of bookings at an individual location:

On the 1st day of the month for the previous month, Opti.Space will charge the Client the total amount of bookings made for the previous month and return the difference to the Buyer between collected payments and charged payments for Opti.Space services within 8 days after payment received by the Client, except for bookings that start or renew on the first day of the month.

For monthly bookings that start or renew on the first day of the month, Opti.Space will pay the Owner the amount within 15 days after the start of the month for the current month or in accordance with the payment received from the Client.

Contact and payment information:

Owner is:

• exclusively responsible for providing accurate contact and payment information related to the Owner’s user account;
• obliged to keep complete and accurate records on the use of the Business Premises and the payment of the Client;
• Opti.Space reserves the right to:
  • audit of the Owner’s records from the previous paragraph;
  • suspension of payment, if Opti.Space requests from the Owner the provision of tax or other information, but the Owner does not provide this information without justification
  • reduce the payment to the Owner in case Opti.Space incurs costs as a result of incorrect payment (bank) information of the Owner.

Cost of Opti.Space services:

For any bookings (hourly, daily, weekly, monthly) booked through the website, the Owner agrees to pay the cost of the service in the amount and in the manner specified in the Price List – packages.

The Owner is obliged to issue an invoice to the Client for the entire gross amount of the booking.

The Owner and Opti.Space settle their obligations and receivables from the booking of Business Premises through the website with mutual netting on the basis of which Opti.Space transfers the difference to the Owner.

In the event when the Owner collects the payments of the Client, he is obliged to pay for Opti.Space services within 8 days of the invoice being issued.

The monthly subscription for the Opti.Space package is paid on the 1st of the month for the current month, the remaining amounts related to turnover are paid after the invoice and invoices are issued by the 5th day of the month with a maturity of 15 days.

The Owner agrees that Opti.Space accepts payments from Clients as an agent for accepting Clients payments (payments for an Owner’s account) and that Opti.Space’s obligation to pay the amount to the Owner is dependent and conditional on the successful receipt of related payments from the Client.

Opti.Space does not guarantee payments to the Owner for amounts not received by Opti.Space in full from the Client.

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4. CLIENT

The Client may be any legal or natural person who concludes or may enter into a business and legal relationship with the Owner regarding the lease of Business Premises and who contacts the Owner through the Services accessible on the website.

In the event that the Client is a natural person, the Client must be at least 18 years old and have legal capacity to enter business relationship.

Obligations, commitments and statements of the Client:

• total cost of renting the Business Premises: The Client confirms the understanding that the cost of processing the booking can be additionally added to the price of renting the Business Premises. The amount of this cost depends on the payment service provider.
• awareness and acceptance of obligations: the Client confirms the understanding of his obligations towards Opti.Space and to the Owner and at the same time confirms that he accepts these obligations.
• acceptability of the service: the Client undertakes to use the business premises of the Owner in accordance with and for the purpose as agreed with the Owner.

Charging for the lease:

When booking the premises, the Client agrees to pay the price for the use of the Business Premises, as specified in the offer for the Business Premises and based on the booking (per hour, week, day or month).

The price of the hourly booking service is the price per hour of booking, the price of the daily booking service is the price on the day of booking, and the price of the monthly booking service is the price for the calendar month of booking.

Hourly bookings are bookings lasting up to 24 hours, including all bookings for the whole day if a booking is selected via the Book an Hour option. The same applies to recurring bookings that are repeated several times at the same dates.

The price of the service will be charged to the Client as follows: Opti.Space will request the Client’s credit card or PayPal account information and billing address or other payment information, and Opti.Space will process the payment as payment in the name and for the Owner’s account. In the case of monthly billing by the Owner, the Client pays the cost of the service directly to the Owner.

The Owner is obliged to issue an invoice for the full amount of the service.

In accordance with the options for charging for Opti.Space services, it acts as an authorized agent for collecting payments for the Owner, and the payment is considered to be made directly to the Owner.

The amount and time of payments for the price of the service processed by Opti.Space on behalf of the Owner are based on the booking made. For bookings by hours or days made under the Opti.Space option, Opti.Space will process payments at the time of booking. When booking by hours or days, the Client will pay the price of the service for the total number of booked hours or days, including taxes specified in the offer for Business Premises (payment by hourly or daily booking).

Monthly bookings must last at least one calendar month. For monthly bookings, Opti.Space will process the initial payment for such bookings immediately after the Client confirms his booking in the online service. For monthly bookings, the initial payment will be equal to the price of the service for the entire calendar month of the booking and all applicable taxes.

Discounts:

The discount or promotional code, which can be published on the website of an individual Owner or in other forms of messages, provides the Client with special benefits in the cost of renting Business Premises and can be used within the period specified on the website by an individual Owner.

Cancelation costs :

Any booking of business premises canceled by the Client is treated in accordance with the provisions applicable to cancellation in the Opti.Space Cancellation Policy.

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5. USERS

Obligations, commitments and statements of the Users (Clients and Owners):

• establishment of a user account: a precondition for using the services on the website and for concluding a legal and business relationship between the Client and the Owner regarding the lease or other use of the Business Premises is that the Client and the Owner create their own user account on the website. Within the user account Opti.Space provides various functionalities tailored to each type of user.
• provision of correct, up-to-date data and information: when using the services offered on the website, the User undertakes to provide correct, accurate data. In the event of a change in the data, the User undertakes to update the data in a timely manner;
• account security protection: each User assumes all responsibility for the security of his user account. It is the duty of each User to provide appropriate measures (operational, technological) that prevent unauthorized access to the user account;
• providing information to Opti.Space: the User undertakes to provide Opti.Space with all information necessary for the provision of services via the website upon request, if Opti.Space justifiably proves that it needs this information.
• legal status of Opti.Space: the User confirms the understanding of the legal status of Opti.Space in a way that Opti.Space acts as an information company (online marketplace) and not as a real estate or other intermediary.
• legal relationship: the User confirms the understanding of the parties to the business relationship when renting the Business Premises, in such a way that the only parties to the legal relationship are the Client and the Owner. Opti.Space is not a party to a legal relationship.
• giving an opinion, assessment: the User’s user account allows the User, after the termination of the contractual relationship (lease), to give an assessment or opinion regarding the counterparty:
  • Client for the Owner;
  • Owner for the Client;
  • End User for the Client.

Opti.Space reserves the right to publish on the website the opinions of the Clients regarding the Owners and the opinions of the End Users regarding the Clients.

• familiarity with other Opti.Space documents: the User confirms that he has become acquainted with other Opti.Space documents (eg the price list of services) before using the services on the website and that he accepts the conditions in these documents.
• commitments regarding the use of the website: the User undertakes that when using the website he will:
  • refrain from using an automated script to gather information or otherwise interact with the service;
  • refrain from using manual or automated software, devices, scripts, robots, side gates or other means or processes or “web spiders”, “web worms” to access web pages or other services contained in the Opti.Space service;
  • refrain from misrepresenting a person or entity, or misrepresenting or misrepresenting belonging to a person or entity, including giving the impression that content uploaded, posted, downloaded, distributed or otherwise made available by the User originates from Opti.Space;
  • refrain from uploading, publishing, transmitting, distributing or otherwise unauthorized or unauthorized advertising of promotional material, “spam”, “chain letters”, “pyramid system” or any other prohibited form of solicitation;
  • not to upload, publish, transmit, distribute, store or otherwise publicly post third party private information on the website, including addresses, telephone numbers, e-mail addresses, VAT numbers and credit card numbers;
  • not to interfere with or damage Opti.Space with viruses, automatic deletion of messages, Trojan horses, malicious code, backfilling with pings, disabling the service, side ports, forging data packets or forging IP addresses, forged diversion information, or forged sender’s e-mail addresses or similar methods or technologies;
  • not to intimidate or harass another User or to promote sexual material, violence or racial, sexual, religious discrimination, discrimination based on nationality, disability, sexual orientation or age;
  • not to upload, publish, transmit, distribute or otherwise make available material that infringes the copyrights, trademarks or other intellectual property rights of a third party;
  • not to upload, publish, transmit, distribute or otherwise make available material that is defamatory, obscene, offensive, hostile or incendiary;
  • not to upload, publish, transmit, distribute or otherwise make available material that constitutes, promotes or instructs a criminal offense;
  • not to use or attempt to use another account, service or system without the permission of Opti.Space or to create false identities when using the services;
  • not to use the services in a way that could create a conflict of interest or undermine the quality of the service by exchanging / trading service ratings with other users or writing or encouraging false service ratings;
  • not to use the Services in a manner that violates any law or otherwise engages in illegal activities in connection with your use of the Service;
  • not to upload, publish, transmit, distribute, store or otherwise provide answers, comments, opinions, analyzes or recommendations for which it is not authorized or qualified to provide, and
  • not to upload, publish, transmit, distribute, store or otherwise make available content that is at Opti.Space’s sole discretion, that restricts or prevents a third party from using the Website or that may cause damage or liability to Opti. Space or its Users.

– out-of-court settlement of the dispute: in the event of any dispute between the User and Opti.Space, the User undertakes to first try to resolve the dispute out of court. If this proves unsuccessful, the court in Ljubljana is competent to resolve the dispute.

Closing user account

The user may close the user account on the website at any time by sending Opti.Space a termination notice in accordance with the instructions available within the user account.

The Owner is obliged to fulfill the existing bookings that have already been concluded in full.

Opti.Space may prevent you from accessing, using or participating in the Service, including any content therein, at any time after termination of your User Account.

Opti.Space will remove the Owner’s profile from the website upon termination of the account and will stop displaying the contents of the profile.

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6. OPTI.SPACE

Costs charged by Opti.Space

Opti.Space charges a fee for the services it offers through the website. The costs are described in more detail in the Price List of Services.

Opti.Space may also charge Users for the costs of other providers (eg costs of payment service providers) if these costs are related to Opti.Space services. The user must be informed of the costs in advance and agree with them.

Opti.Space reserves the right to:

• discretion regarding Users: Opti.Space reserves the right, without any explanation, to prohibit the User from using the services through the website or to partially restrict the services or not to allow him to create a user account on the website.
• discretion regarding Business Premises: Opti.Space determines at its own discretion what types of real estate can be offered for rent through the website. The same applies to the setting of other minimum standards for Business Premises, in particular standards that prescribe the required characteristics regarding the equipment of the Business Premises, the infrastructure in the building or its surroundings, access to the Business Premises and others. Opti.Space reserves the right to change the conditions regarding the acceptability of the Business Premises.
• discretion regarding the permanent or temporary closure of the user account: Opti.Space may at any time temporarily or permanently restrict the User’s access to the user account if Opti.Space has reasonable reasons for such a decision.
• discretion regarding the inspection of the Business Premises: Opti.Space reserves the right and the Owner must allow him to perform a physical inspection of the Business Premises. Opti.Space must announce such a tour at least 24 hours before the intended tour.
• discretion regarding the use of the obtained ratings of the Users: Opti.Space reserves the right to freely dispose of the obtained ratings and opinions of the Users for its internal needs. Based on these ratings, Opti.Space may make certain business decisions regarding individual Users.
• discretion regarding the Services and the Website: Opti.Space may change the Services offered through the Website at any time. Opti.Space can also change the content of the website in any way.

Liability and limitation of liability for the Opti.Space:

• relationship with Opti.Space: the User confirms the understanding that Opti.Space, in concluding a business and legal relationship between the Owner and the Client and between the Client and the End User, does not act as a real estate agent, but as an information company offering digital services (digital market);
• operation of the website: Opti.Space undertakes to the best of its ability to ensure the undisturbed operation of the website, which can be accessed via a computer or mobile devices. In the event of damage to the Owner due to the non-functioning of the website, Opti.Space shall not be liable for such damage. In the event that the User causes damage to the software or hardware due to the use of the website, Opti.Space shall not be liable for such damage. Opti.Space will do everything in its power to ensure a safe visit to the site, to detect errors in a timely manner and to eliminate them in a way that will not cause harm to Users.
• User eligibility checking: Opti.Space has no obligation to verify the suitability of Users, but may do so at its own discretion. Opti.Space assumes no responsibility for non-eligible Users. It is the duty of each User to check the suitability of the counterparty before concluding a business and legal relationship;
• checking the suitability of the Business Premises: Opti.Space has no obligation to check the suitability of the premises, but may do so at its own discretion. Opti.Space assumes no responsibility for unsuitable Business Premises. The Client has the duty to check the Business Premises before concluding a business and legal relationship with the Owner;
• prohibition of Owners’ discrimination: Opti.Space treats all Owners under the same conditions. In the event that Opti.Space offers its Business Premises on the website, Opti.Space is subject to the same conditions as other Owners.
• infringement of intellectual property rights: in the event that the User violates the intellectual rights of third parties by publishing content on the website, in such a case any liability of Opti.Space is excluded.
• checking the legal compliance and content of contracts between Users: Opti.Space is not familiar with the content of contracts concluded between Users. Opti.Space does not control the content of these contracts, nor does it assess the legal compliance and legality of these contracts. Any liability of Opti.Space from the illegality of these contracts is completely excluded.
• breach of the lease agreement: in the event that the Client or the Owner violates the provisions of the lease agreement or other contract concluded between them, Opti.Space is liable for these violations or for damage resulting from these violations.
• publishing ratings, comments of Users: Opti.Space reserves the right to publish the opinions of Clients regarding Owners and End Users regarding Clients on the website. Opti.Space also reserves the right, based on the opinion of the Owner (or several Owners) regarding an individual Client, to prepare a profile of the Client, based on which it has discretion as to whether this Client may continue to have a user account on the website.
• liability for damages caused to the Client or to the End Users: Opti.Space is not liable for damages to the Client or End Users that would result from the use of the Business Premises.
• liability for damage to the Business Premises: Opti.Space is not liable for any damage that the Client or the End User would cause during use on the equipment of the Business Premises or on other equipment or infrastructure of the Owner. This also includes damage resulting from the normal use of theOwner’s equipment and infrastructure.

TO AVOID ANY DOUBT OPTI.SPACE STATES:

• OPTI.SPACE, ITS SUPPLIERS OR ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS TO USERS OR SUPPLIERS TO THIRD PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR OTHERWISE DAMAGES, LOST PROFITS, LOST DATA, INJURY OR MATERIAL DAMAGE OF ANY TYPES RESULTING FROM THE USE OF THE SERVICES OFFERED BY OPTI.SPACE THROUGH THE WEBSITE, CONTENT OR OTHER MATERIALS ACCESSABLE THROUGH OR TRANSFERRED FROM THE WEBSITE, OR USE OF THE BUSINESS PREMISES, EVEN IN CASE OPTI.SPACE KNEW SUCH DAMAGES MIGHT OCCUR OR WAS INFORMED ABOUT THE POTENTIAL DAMAGES. NOTWITHSTANDING THE FOREGOING, OPTI.SPACE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, IS NOT LIABLE FOR LOSS OR DAMAGES RESULTING FROM BUSINESS OPERATIONS, AGREEMENTS OR DISPUTES BETWEEN OWNERS AND CLIENTS.

• OPTI.SPACE OFFERS TO USERS THE SERVICES AS DESCRIBED IN THESE TERMS AND CONDITIONS, WITH THE DESCRIBED EXCEPTIONS, THEREFORE OPTI.SPACE AND SUPPLIERS DISCLAIM ANY OTHER REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SERVICE AND THE PREMISES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED PROVIDE LEGAL TITLES OZ. RIGHTS, SALES, SUITABILITY FOR A PARTICULAR PURPOSE OR NON – VIOLATION.

• OPTI.SPACE CANNOT GUARANTEE AND DOES NOT PROVIDE TO OWNERS OR CLIENTS, AND OWNERS CANNOT GUARANTEE OR PROVIDE SPECIAL RESULTS FROM THE USE OF THE SERVICE OR BUSINESS PREMISE.

• WITHOUT LIMITATION TO THE ABOVE, OPTI.SPACE DOES NOT WARRANT OR GUARANTEE THAT THE SOFTWARE, CONTENT OR MATERIALS AVAILABLE THROUGH THE WEBSITE ARE ACCURATE, COMPLETE, RELIABLE.

• OPTI.SPACE DOES NOT WARRANT OR GUARANTEE THAT THE SERVICE OR BOOKING OF THE BUSINESS PREMISE WILL BE ACCEPTABLE ACCORDING TO THE CLIENT’S REQUIREMENTS.

• OPTI.SPACE DOES NOT WARRANT OR GUARANTEE THAT ANY BUSINESS PREMISE COMPLIES WITH APPLICABLE LEGAL STANDARDS AND IS SAFE AND SUITABLE TO BE USED.

• OPTI.SPACE DOES NOT WARRANT THAT THE SERVICE THROUGH THE WEBSITE WILL ALWAYS AND EVERYWHERE BE UNINTERRUPTED OR SECURE, THAT ALL ERRORS ARE FIXED, OR THAT THE SERVICES OR SERVERS ARE FREE OF VIRUSES AND OTHERS.

THE ABOVE DISCLAIMER STATEMENTS FOR OPTI.SPACE ARE APPLIED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

These General Terms and Conditions and other Opti.Space documents available to Users via the Website constitute the entire agreement between the User and Opti.Space regarding the use of the Service and supersede all prior agreements between the User and Opti.Space regarding the use of the Opti.Space Services via the website.

If Opti.Space does not exercise the rights or provisions of these general terms and conditions, this does not constitute a waiver of these rights. If any provision of these General Terms and Conditions is found to be illegal, void or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. These general terms and conditions are not transferable to third parties.

Dispute Resolution between Users:

Opti.Space has the right, but not the obligation, to act as a mediator in a dispute between Users.

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7. INTELLECTUAL PROPERTY RIGHTS

Intellectual property rights (general)

All content on the website, including User content, models, text, graphics, images, videos, information, software, audio and other files, and their selection and layout (“Site Content”) are the property of Opti.Space or the Users or providers of their rights of use.

The content of the website may not be modified, copied, distributed, edited, reproduced, transmitted, uploaded, displayed, published or sold in any form or in any way, in whole or in part, except as expressly provided in these General Terms and Conditions.

Users may access the services and the Site Content and may use, download or print only part of the Site Content in reasonable number of copies, to which Users have gained access (a) solely for personal, non-commercial use or (b) solely for the referencing of third parties on the service or to compile a collection of advertisements for premises through the service (“collection”), provided that the user retains all copyright or other proprietary indications on all copies of such site content.

Apart from its own User content, the User is not allowed to publish or otherwise distribute the content of the website, neither via the internet nor through any intranet or extranet website, nor is the User allowed to include the content of the website in any other database or database.

The User is not entitled to use any databases, robots, or similar methods of data retrieval to obtain the content of the Website. Any use of the website or the content of the website not specifically mentioned in this document is prohibited and will automatically terminate your rights with respect to the use of the service and the Site Content permitted herein.

All rights of Opti.Space or its rights of use, which are not expressly permitted in these Terms and Conditions, are reserved to Opti.Space and its licensors.

Intellectual property rights of Owners – profile

The Owner is allowed to display certain information on the website in relation to the Owner or the company or organization of the Ownerr, including your Business Premise (profile).

The Owner’s profile will show other Users certain registration data and other content about the Owner, including the Owner’s Business Premises, which you offer for use via the website (profile content).

The Owner may not state its name on the website within the content of an individual Business Premise / location and in any way address the Client to conclude a transaction outside the website. Accordingly, the Owner may not provide the following information in the profile:

• name and title of the Owner;
• Owner’s website address;
• contact details (eg e-mail, mobile number);
• any information or phrases that encourage Clients to enter into a transaction outside the Website;

The Owner is solely responsible for the content of the profile, messages, notes, text, information, offers, images, links and any other content that uploads, publishes, displays or otherwise provides to Opti.Space for display (publication) on the Website.

It is prohibited to publish, send or distribute user content over which the Owner does not have copyright.

Intellectual property rights of Opti.Space

“Opti.Space” is a trademark of Opti.Space “Opti.Space” together with other graphics, logos, models, page headers, icons, script and names of services on the website represents a trademark or a set of all rights and rights of it in Slovenia and other countries (“Opti.Space trademark” ).

The User is not entitled to use the Opti.Space trademarks either as part of the trademarks or as part of the domain names associated with the product or service in any way that could cause confusion or create the impression that Opti.Space supports the product or service.

Without the prior written permission of Opti.Space, the User is not entitled to use or dispose of the Opti.Space trademark in any way.

Opti.Space’s right to delete content

The Owner agrees that Opti.Space may inspect the Website and may at any time delete or remove the Site Content or User Content at its sole discretion for any reason or no reason, including the Content of the Owner that Opti.Space considers as a violation of these General Terms and Conditions. Opti.Space is not obliged to inform the Owner such action.

Opti.Space has no security or storage obligations regarding the content of the Owner. The Owner is financially responsible for making backup copies and replacing the User’s content, which the User publishes or stores on the website.

Opti.Space does not verify the accuracy, completeness, reliability or authenticity of the User content, nor the descriptions of the Business Premises or the information on the availability of the Business Premises offered by the Owners, nor does it give any indications or guarantees regarding the User content.

When the Owner publishes User content on the Website, the Owner grants to Opti.Space an irrevocable, permanent, non-exclusive, transferable, fully paid worldwide license (with the right to sublicense) for the use, reproduction, public publication, public display, modification, translation of the excerpt (in whole or in part), publishing and disseminating User content. Subject to the rights granted by the User to Opti.Space in these General Terms and Conditions, the Owner retains ownership of its own user content.

Intellectual property rights of third parties

The Website may contain links to third party websites and articles, photographs, text, graphics, images, models, sound, video, information and other content or objects belonging to or derived from third parties (third party content).

Opti.Space does not examine, monitor or verify third party websites and content to ensure accuracy, relevance or completeness and therefore Opti.Space is not responsible for third party websites accessible through the website or any third party content published on the site.

Opti.Space is not responsible for the access of third parties to the website or for the content of their posts, the accuracy of data, insults, opinions, privacy procedures or other policies on third party websites or for the content thereof.

The inclusion, linking or enabling of the use of any third party website or any third party content does not imply its approval by Opti.Space.

If the User chooses to leave the website and access third party websites, or access or use third party content, the User does so at his own risk. In such a case, these General Terms and Conditions do not apply. The User is obliged to review the applicable terms and conditions, including privacy rules and data collection practices on the website from which the User came, or from which the User downloaded applications or on which the Application User has used.

Breaching intellectual property rights

If you find that your intellectual property rights have been violated through the Website, please notify Opti.Space in writing.

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8. TEMPORARY OR PERMANENT USER ACCOUNT LIMITATION

Opti.Space reserves the right to permanently or temporarily terminate the User’s user account or the possibility to use the services via the website in whole or in part without prior notice in the following cases:

• violation of these General Terms and Conditions;
• when the User’s conduct harms Opti.Space or other Users of the Website;
• in case of a negative assessment of other Users;
• in the case of Opti.Space’s own discretion.

In the event of permanent or temporary termination of your User account or restriction of the use of services on the Website:

• all ongoing or future bookings of the service by the Client or by the Owner will be terminated immediately;
• may Opti.Space notify Clients or Owners that these bookings have been canceled;
• Opti.Space can fully reimburse Owners for all confirmed bookings of the Clients and
• The Owner will not be entitled to compensation for bookings that have been canceled due to permanent or temporary termination of the user account.

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9. CONTACTS

If you need any information or assistance with the online offer, ordering, delivery, use of the website or return of goods, you can contact us via email info@opti-space.com.